Sheila's+Page

=**Module 1:**= = The name of my organization: = = A Hope Center Pregnancy & Relationship Resources = = 3630 Hobson Road = = Fort Wayne, IN 46815 = =(260) 422-3544 = =[]=



= = // "We are drawn into the realm of human performance technology (HPT) as our traditional roles as trainers and facilitators are being expanded into true change agents...If training professionals don't become performance improvement specialists, they will end up working for one." // −Chevalier (2000) // A brief description of an identified problem within the organization: //

The Hope Center offers educational programs for the expectant and new mothers. They learn about pregnancy issues, financial issues, relationship issues, etc. By attending the educational earn-while-you-learn (EWYL) classes, the mothers obtain "bucks" that they can utilize in the center-supported store to purchase much-needed items: diapers, clothes, baby furniture, etc.

At present, the only way the Non English speaking mother can obtain the educational information is to come into the center with an interpreter. When they bring interpreters and attend the classes the mothers appear perplexed. They do not benefit from the total educational experience because they have to listen to the interpreter, watch the demonstrations, watch the learning video, and listen to the instructor. These services at present are only offered in English. The center does not offer information for the Non English Speaking mothers to take home with them. The largest percent of Non English speaking mothers that come to the center are low-income mothers that have very limited transportation and can usually only come to the educational classes if they bring an interpreter. This makes them miss additional much needed educational opportunities.

// The Earn-While-You-Learn program... //

Earn While You Learn (EWYL) is an assistance-through-education program that empowers prospective parents with valuable information for successful living. Expect to grow as a parent and as a person as you work with a personal advocate or meet with a group to complete EWYL curriculum.

Gain understanding and arm yourself with helpful information about the following and more: • prenatal care and bonding • prenatal development • nutrition • newborn care • breast-feeding and bottle-feeding • early childhood growth and development • safety/first aid • SIDS prevention • infant temperaments • parent/child relationships • discipline • choosing childcare • building self-esteem • healthy relationships // The Performance Gap... // The performance gap = supplying Hispanic Non English speakers with educational material in their own native tongue that they can review on their own at their own pace – requiring the Hispanic Non English speakers to bring an interpreter to each educational class to participate and coming to the center only if they have an interpreter.

=// A summary of the organization’s history and background provided by the organizations website: //=

We are a faith-based not-for-profit organization with a mission to provide life affirming pregnancy related services to women and their families. We have the frequent opportunity to get to know people who are struggling with an unintended pregnancy and feeling hopeless in their circumstances. Many of these precious women are beaten and battered by a life of hard living, victimization, or difficult circumstances. When their pain is unbearable, they are sometimes convinced to compound their wounds by ending the tiny life growing inside. We are called to love this woman and her baby with a message of hope and accurate pregnancy-options education. We get to know her by hearing and understanding her pain in the context of sharing truth in love. It is a love that demands caring for her physical, emotional, and spiritual needs, and requires standing by her for more than just a moment in time.
 * Offering hope, **

[]

= Module 2: =

=**// In order to understand the performance goals and objectives of the individuals in this organization, and the current performance level now, you must understand the history, mission, vision, and goals of the organization. //**=

= A Hope Center Pregnancy & Relationship Resources =

** ﻿ **

= The history... =  Formally known as the Fort Wayne Crisis Pregnancy Center, the ministry name was changed in 2000 to reflect a positive image to potential clients. In operation since 1985, A Hope Center first opened its doors in a little office on W. Wayne Street. The following year, the ministry moved to a larger location on N. Anthony Boulevard at Lake Ave. Time there lasted until 1991 when A Hope Center moved to 3030 Lake Avenue in the Medical Dental building. Some 17 years later, on January 2, 2008, a new main office was opened in a beautifully renovated facility at 3630 Hobson Road.

= The mission... = A Hope Center exists to provide life-transforming services related to pregnancy and sexual integrity. = = = The vision... =  Catering to women and men experiencing unplanned pregnancy, our [|services] are geared to provide hope, help, and healing in difficult circumstances. We have expanded to include nurse-administered pregnancy testing and limited-ultrasound medical services under the direction of a local practicing OB-GYN physician. All services are free to the community and the ministry is completely funded by individuals, churches, and foundations who value the sanctity of human life.

= The goals of the organization... =  We have opened our doors to new areas of the city in order to serve people where they live. People of all races, nationalities, religions, and economic class are welcome and eligible for services. (Non-English speaking clients are asked to bring a translator to their appointment.) It is our policy to demonstrate the utmost love and respect for clients, especially in matters of personal faith and life choices.

=**// What information about the company would be useful to help you plan an appropriate intervention? //**=

I thought the best thing to do would be to start at the top. I visited the center and had a meeting with the Executive Director and director of Development. We discussed what missions I had in mind…offer better tools to help educate the clients. They agree; there is a performance gap in the fashion the educational material is presented and that this is an area that needs attention and “technological” assistance.

=**// Indicators may include company reports, school “watch list” designation, test scores, or other resources. //**=

One great indicator was the increased amount of Non-English speaking clients. They have determined that the only way a Non-English speaking client can receive services at this time is to bring an interpreter with them at the time of their visit. This takes away from the “privacy” of the meeting with the client. The center has performed a client analysis and are aware that they service predominately four groups. They have English speakers, and Non-English speakers that are approximately 70% Hispanic, 20% African (various areas), and 10% Burmese. At this time they want the focus to be on the Hispanic population.

=**// Determine where the organization would like to be in a reasonable period, and which people in the organization make those decisions. //**=

They have determined that the best resources that can help to increase their educational benefits would be to offer educational material to the Hispanic Non-English speaking clients in their own language before the end of their 25th anniversary year (2010). The material would be technological material that the clients can take home and continue the “earn–while-you–learn” program in the privacy of their home in their own language.

=// The Earn-While-You-Learn program... //=

Earn While You Learn (EWYL) is an assistance-through-education program that empowers prospective parents with valuable information for successful living. Expect to grow as a parent and as a person as you work with a personal advocate or meet with a group to complete EWYL curriculum.

Gain understanding and arm yourself with helpful information about the following and more: • prenatal care and bonding • prenatal development • nutrition • newborn care • breast-feeding and bottle-feeding • early childhood growth and development • safety/first aid • SIDS prevention • infant temperaments • parent/child relationships • discipline • choosing childcare • building self-esteem • healthy relationships

=//Organization contacts...//=

The main contacts would be the individuals that I met with: David L. Misner, Executive Director Terry Foss, Director of Development

They also recommended that I contact Sherry Maurizi, Advocate and Educational Coordinator

The information above was obtained from: www.ahcfriends.org www.ahopecenter.org

= Module 3 = =** HPT-Based Solutions **=

For my project of working with A Hope Center, I reviewed several possible approaches. The various approaches will optimistically work to resolve their educational performance gap with the use of technology.

Please review the solutions below in terms of three cost levels:


 * =__// The low-cost strategy, //__ which will meet the minimum needs to solve the performance gap. This is in the making of approximately 2-3 educational CD’s and giving each Hispanic Non-English leaner a CD player. =
 * [[image:cd2.jpg]]
 * ** MATERIAL/SOURCE ** || ** TIME NEEDED ** || ** COST ** ||
 * Professional Translator || Approx. 20 hours || $35-60 per hour ||
 * Digital Audio Recorder || Approx. 20 hours || $60-300 (1) ||
 * Person to make CD || Approx. 10 hours || $500-1000 ||
 * Blank CDs ||  || $100- 150 (300) ||
 * CD cases ||  || $13-20 (50) ||
 * CD writing pen ||  || $2-5 (1) ||
 * CD burner (duplicator) || Approx. 10 – 20 hours || $700-1500 (1) ||
 * CD Storage Box ||  || $5-10 (1) ||
 * CD players ||  || $300-450 (30) ||
 * ** TOTALS ** || ** 60 – 80 HOURS ** || ** $2080-4585 ** ||


 * =__// The medium-cost strategy, //__ which will help to resolve the performance gap over several years’ time. This includes making an educational CD series of approximately 10-15 CDs and giving each Hispanic Non-English leaner their own CD player. =
 * [[image:bebe.jpg]][[image:cd2.jpg]]


 * ** MATERIAL/SOURCE ** || ** TIME NEEDED ** || ** COST ** ||
 * Professional Translator || Approx. 200 hours || $35-60 per hour ||
 * Digital Audio Recorder ||  || $60-300 (1) ||
 * Person to make CDs || Approx. 100 hours || $5,000-10,000 ||
 * Blank CDs ||  || $200- 250 (600) ||
 * CD cases ||  || $130-200 (600) ||
 * CD writing pen ||  || $2-5 (1) ||
 * CD burner (duplicator) || Approx. 100 – 200 hrs || $700-1500 (1) ||
 * CD Storage Boxes ||  || $50-100 (10) ||
 * CD player ||  || $300-450 (30) ||
 * ** TOTALS ** || ** 400-600 hours ** || ** $13,442-24,805 ** ||


 * =__// The high-cost strategy, //__ which will help completely resolve the performance gap over several years’ time. This includes making an educational CD series of approximately 10-15 CDs and a booklet to match. Each Hispanic Non-English leaner will receive a CD player to keep. =
 * [[image:read.jpg]][[image:bebe.jpg]][[image:cd2.jpg]]
 * ** MATERIAL/SOURCE ** || ** TIME NEEDED ** || ** COST ** ||
 * Professional Translator || Approx. 200 hours || $35-60 per hour ||
 * Digital Audio Recorder ||  || $120-600 (2) ||
 * Translated print booklet || Approx. 10 - 20 hours || $200-800 (100) ||
 * Person to make CDs || Approx. 100 hours || $5,000-10,000 ||
 * Blank CDs ||  || $400- 500 (1200) ||
 * CD cases ||  || $260-400 (1200) ||
 * CD writing pen ||  || $20-50 (10) ||
 * CD burner (duplicator) || Approx. 100 – 200 hrs || $1400-3000 (2) ||
 * CD Storage Boxes ||  || $50-100 (10) ||
 * CD player ||  || $1000-1500 (100) ||
 * ** TOTALS ** || ** 410-620 hours ** || ** $15,520 – 28,950+ ** ||

The above prices was obtained from: [] [] [] [] [] [] []

=// My cost strategy choice… //=

Rossett (2010) makes a very important statement that I think can be applied. She states, “Multiple solutions are more effective than single solutions.” After careful considerations, I have decided to utilize a combination of multiple solutions for a single good one. The utilization of the //__ low-cost strategy, __// and the //__ high-cost strategy, __// I feel this combination will adequately meet the needs to resolve the performance gap. This strategy includes making approximately 2-3 educational CD’s and giving each Hispanic Non-English leaner a CD player and a booklet to match the lesson.


 * ** MATERIAL/SOURCE ** || ** TIME NEEDED ** || ** COST ** ||
 * Professional Translator || Approx. 20 hours || $35-60 per hour ||
 * Digital Audio Recorder || Approx. 20 hours || $60-300 (1) ||
 * Translated print booklet || Approx. 20 hours || $200-800 (100) ||
 * Person to make CDs || Approx. 20 hours || $500-1000 ||
 * Blank CDs ||  || $100- 150 (300) ||
 * CD cases ||  || $13-20 (50) ||
 * CD writing pen ||  || $2-5 (1) ||
 * CD burner (duplicator) || Approx. 20 hrs || $700-1500 (1) ||
 * CD Storage Boxes ||  || $5-10 (1) ||
 * CD player ||  || $300-450 (30) ||
 * ** TOTALS ** || ** Approx. 100 hours ** || ** $2280-5385 ** ||

I made this choice because I feel the Center can accomplish closing the performance gap in the period they have set (before their anniversary year 2010 ends). The performance gap = supplying Hispanic Non English speakers with educational material in their own native tongue that they can review on their own at their own pace – requiring the Hispanic Non English speakers to bring an interpreter to each educational class to participate and coming to the center only if they have an interpreter.

Reference Rossett, A. (Producer), (2010). The HPT Model: Laureate Education Inc.

=** Module 4: **= =** The Manager’s Many Roles **=

** Below are the strengths and weaknesses of the cost strategies that I utilized in Module 3. **
=//** low-cost strategy: **//=
 * ** Strengths ** || ** Weaknesses ** ||
 * //** it is within an obtainable budget **//
 * //** it can be completed within a reasonable time frame **//
 * //** it is a good start **// || =//** low-cost strategy: **//=
 * //** it only begins to “tap” the performance gap **//
 * //** does not completely address all the desires **//
 * //** low cost may not equal good quality **// ||
 * =// medium-cost strategy //=
 * ** it is within an operational budget **
 * ** it offers more time to “perfect” the project **
 * ** offers more learning CD’s ** || =// medium-cost strategy //=
 * ** more time is required **
 * ** more money is required ** ||
 * =//** high-cost strategy **//=
 * //** better equipment is utilized to increase quality of project **//
 * //** offer more learning material to help close the educational gap **// || =//** high-cost strategy **//=
 * ** cost is high **
 * ** time is extended ** ||

** Justification for the Intervention Strategy I am choosing... **
== Rossett (2010) makes a very important statement that I think can be applied. She states, “Multiple solutions are more effective than single solutions.” After careful considerations, I have decided to utilize a combination of multiple solutions for a single good one. The utilization of the //__ low-cost strategy, __// and the //__ high-cost strategy, __// I feel this combination will adequately meet the needs to resolve the performance gap (supplying Hispanic Non English speakers with educational material in their own native tongue that they can review on their own at their own pace – requiring the Hispanic Non English speakers to bring an interpreter to each educational class to participate and coming to the center only if they have an interpreter). ==

This strategy will allow the organization the ability to make approximately 2-3 educational CD’s, and giving each Hispanic Non-English leaner a CD player, and a booklet to match the lesson.


==I also made this choice because I feel this solution can help the Center accomplish closing the performance gap in the period they have set (before their anniversary year 2010 ends). ==
 * ** MATERIAL/SOURCE ** || ** TIME NEEDED ** || ** COST ** ||
 * Professional Translator || Approx. 20 hours || $35-60 per hour ||
 * Digital Audio Recorder || Approx. 20 hours || $60-300 (1) ||
 * Translated print booklet || Approx. 20 hours || $200-800 (100) ||
 * Person to make CDs || Approx. 20 hours || $500-1000 ||
 * Blank CDs ||  || $100- 150 (300) ||
 * CD cases ||  || $13-20 (50) ||
 * CD writing pen ||  || $2-5 (1) ||
 * CD burner (duplicator) || Approx. 20 hrs || $700-1500 (1) ||
 * CD Storage Boxes ||  || $5-10 (1) ||
 * CD player ||  || $300-450 (30) ||
 * ** TOTALS ** || ** Approx. 100 hours ** || ** $2280-5385 ** ||

** Financial and Budget Information **
The chart below is my tentative budget designed to implement my intervention strategy. The following are supporting purchases specific for my proposal. Utilizing these resources will support my proposal.

Clicking on each item will take you to a link where the product can be purchased.
 * **__ MATERIAL/SOURCE __** || **__ COST __** ||
 * Professional Translator || $35-60 per hour ||
 * Digital Audio Recorder || $60-300 (1) ||
 * Translated print booklet || $200-800 (100) ||
 * Person to make CDs || $500-1000 ||
 * Blank CDs || $100- 150 (300) ||
 * CD cases || $13-20 (50) ||
 * CD writing pen || $2-5 (1) ||
 * CD burner (duplicator) || $700-1500 (1) ||
 * CD Storage Boxes || $5-10 (1) ||
 * CD player || $300-450 (30) ||
 * ** TOTALS ** || ** $2280-5385 ** ||

** Technical Information **
By utilizing the technical equipment it will allow The Hope Center to accomplish closing the educational performance gap: The performance gap = supplying Hispanic Non English speakers with educational material in their own native tongue that they can review on their own at their own pace – requiring the Hispanic Non English speakers to bring an interpreter to each educational class.

Using the material listed will allow the Center the opportunity to offer the Hispanic Non English speaking clients needed educational material in their language. The clients are given everything needed to obtain the educational enlightenment of a session. The clients will receive a educational CD in their language, a booklet to accompany the CD, and a CD to ensure them the opportunity to listen to the CD.

Below are the specifications for the purchases of recommended material. These purchases will fit the need for the implication of the intervention strategy.
 * **__ MATERIAL __** || **__ Specifications of purchases __** ||
 * Professional Translator || Translate educational material to Spanish ||
 * Digital Audio Recorder || Record translation of the educational material ||
 * Translated print booklet || Translated booklet to accompany the educational CD ||
 * Person to make CDs || Staff needed to make the educational CD’s ||
 * Blank CDs || Material needed to place recorded material on ||
 * CD cases || Material needed to place CD after recording ||
 * CD writing pen || Material needed to mark the educational CD ||
 * CD burner (duplicator) || Equipment needed to duplicate the education CD ||
 * CD Storage Boxes || Material needed to store the CD until distribution ||
 * CD player || Material given to client to listen to the educational CD ||

**Project Assessment/Evaluation**
My intervention strategy must be assessed for its effectiveness. The overall goal of assessment is to //improve student learning//. Assessment should always be viewed as information to improve student achievement. The most important element of assessment and evaluation is to provide information for improved student performance. ([])

I feel the best way to evaluate this process would be by performing a pre and post assessment of the Hispanic Non English speaking clients. The assessment process would evaluate the understanding of the educational material before given the translated educational material and then again, after the clients have received and listened to the translated material another assessment will be given to assess the understanding of the educational material after. This process will optimistically show a significant elevation of the increase of knowledge and a closure of the performance gap.