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Organization Profile and Human Performance Problem The human performance problem at the Tower of Prayer is that the local community members do not have access to the computer technology and training needed to secure employment. The current recession has unemployment at an all time low, the state of our economy is requiring retired aged workers to re-enter the workplace. The Tower of Prayer would like to assist these community members in being able to provide for their families by helping them to secure employment. To offer computer training, job training and job search and placement tools, the Tower of Prayer is in urgent need of a Computer Lab. The computer lab would allow church and community members access to the type of resources and support needed for them to continue to contribute their community and support their families. The Tower of Prayer was founded in 2009 by Senior Pastor Shaemun C. Webster and Co-Pastor Andre W. Olden. The church is located at 8429 1st Ave Leeds, AL 35094. The mission of the church to create an atmosphere that is to more than just have “church” but an experience. At the Tower of Prayer the services are life-empowering, the Word is life-changing and the praise and worship are dynamic. The strategic goals of The Tower of Prayer are to provide a church for the community where everyone is welcome to worship with God, create out-reach programs from students through the G.A.N.G student’s ministries and advance the community by providing employment, housing and family resources.  Organization Profile Information Tower of Prayer 8429 1st Ave Leeds, AL 35094  [|http://] [|www.facebook.com/pages/Leeds-AL/The-Tower-of-Prayer]  <span style="color: black; font-family: 'Times New Roman','serif'; font-size: 12pt;"> <span style="line-height: normal; margin: 0in 0in 10pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><span style="color: black; font-family: 'Times New Roman','serif'; font-size: 12pt;">Organization Contact Information <span style="line-height: normal; margin: 0in 0in 10pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><span style="color: black; font-family: 'Times New Roman','serif'; font-size: 12pt;">The Tower of Prayer’s Senior Pastor Shaemun C. Webster and Co-Pastor Andre W. Olden. <span style="color: black; font-family: 'Times New Roman','serif'; font-size: 12pt;">

<span style="line-height: normal; margin: 0in 0in 10pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><span style="color: black; font-family: 'Times New Roman','serif'; font-size: 12pt;">Cause Analysis <span style="line-height: 200%; margin: 0in 0in 10pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-indent: 0.5in;"><span style="color: black; font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">A cause analysis was conducted to determine why the Tower of Prayer has not been able to assist the community with securing employment as they would have hoped. The Tower of Prayer has the goal to empower the community by providing technology resources that enable them to secure employment. These resources would include but are not limited to computers, programs, software, resume and technology training. Once the community has access to this information and technology they will be equipped to secure employment. <span style="line-height: 200%; margin: 0in 0in 10pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-indent: 0.5in;"><span style="color: black; font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">The community is currently unable to secure jobs because they lack the resources and training. The personnel at the Tower of Prayer are eager to assist the community but need the proper resources. The intervention plan would be to create a computer lab and staff that for the career resource center. This center will be about positive change in the community and society <span style="font-family: 'Times New Roman','serif';">. <span style="color: black; font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;"> <span style="line-height: normal; margin: 0in 0in 10pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;"><span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">Three Intervention Strategies <span style="line-height: normal; margin: 0in 0in 10pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;"><span style="font-family: 'Times New Roman','serif'; font-size: 12pt;"> Three cost approaches were analyzed for possible implementation. // <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">The low-cost strategy // <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">The low-cost strategy shown below would meet the minimum needs to solve the performance gap but most likely will not be sustainable beyond the initial period of implementation (at a cost of approximately $5,000). <span style="line-height: 200%; margin: 0in 0in 0pt 0.75in; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -0.25in;"> · // <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Part-time career instructor (15 hours) // <span style="line-height: 200%; margin: 0in 0in 0pt 0.75in; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -0.25in;"> · // <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">3 Personal Computers  // <span style="font-family: 'Times New Roman','serif'; line-height: 200%;"> <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;"> // <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">The medium-cost strategy // <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;"> <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">The medium-cost strategy shown below would resolve the performance gap over several years’ time (at a cost of approximately $25,000). <span style="line-height: 200%; margin: 0in 0in 0pt 0.75in; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -0.25in;"> · // <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Full-time career instructor (40 hours) // <span style="line-height: 200%; margin: 0in 0in 0pt 0.75in; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -0.25in;"> · // <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">15 Personal Computers // <span style="line-height: 200%; margin: 0in 0in 0pt 0.75in; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -0.25in;"> · // <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">4 Laptops // <span style="font-family: 'Times New Roman','serif'; line-height: 200%;"> <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;"> // <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">The high - cost strategy // <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">The high-cost strategy gives you much more flexibility. In other words, you have been given a “magic wand” to eliminate the performance gap. Understand that this high-end, “blue sky” strategy is seldom realistic but is worth consideration (at a cost of approximately $50,000). <span style="line-height: 200%; margin: 0in 0in 0pt 0.75in; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -0.25in;"> · // <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">(2) Full-time career instructors (40 hours) // <span style="line-height: 200%; margin: 0in 0in 0pt 0.75in; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -0.25in;"> · // <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">30 Personal Computers // <span style="line-height: 200%; margin: 0in 0in 0pt 0.75in; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -0.25in;"> · // <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">20 Laptops  // <span style="font-family: 'Times New Roman','serif'; line-height: 200%;"> <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;"> <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;"> <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">Cost obtained from: <span style="font-family: 'Times New Roman','serif';"> [|www.staples.com] <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;"> <span style="font-family: 'Times New Roman','serif';"> [|www.dell.com] <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;"> <span style="font-family: 'Times New Roman','serif';"> [|www.lampsplus.com] <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;"> <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">Justification for Intervention Strategy <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;"> The low cost strategy was rejected was primarily due to the inability to meet the organizational objectives. The strengths of the low cost strategy is the inexpensive start up cost, controlled implementation and minimized resource training. The weaknesses of this strategy are that many community members will not be serviced due to the limited technology and personnel resources. Although there will be three personal computers available, and instructor being available only part-time will not allow proper training of the available resources. <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;"> The high cost strategy was rejected because it is more aligned with a long term solution. The Tower of Prayer’s goal is to first familiarize the community with the resources available and slowly allow them to become accumulated with the career center. The limitations of this strategy are that the community interest would be low at first however there would be a great deal of unused resources. The strengths of this strategy are that once community awareness reaches highs the career center will be able to surpass the community career need with this strategy. <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;"> The strategy that best aligned with the Tower of Prayer’s organizations goals and objectives is the medium cost strategy. This strategy is most effective as it will meet the needs of the community as well as give the organization an opportunity to resolve the initial issues of any new implementation. The strengths of this plan will provide the organization with a full-time career instructor that will be available to alternate shifts and provide access career lab access support from 8am to 9pm. This will allow community members that are currently working and/or not working an opportunity to take advantage of the career services. This strategy will allow 15 personal computers and 4 laptops that will be available for the community to learn new computer skills, search jobs, develop resumes and submit job applications. The laptops can be used for emergency situations where there are no personal computers available or a community member needs to do additional work at home. There will be a well thought out plan put in place to ensure that the loaner laptops are properly used and returned. There will be an adequate amount of printers on site to ensure that resumes and training materials can be printed. A career class with materials will be taught three times a week; ensuring that community members have basic interviewing and career skills to obtain gainful employment. <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">Project Manager Roles and Responsibilities <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">This intervention strategy will be designed and implemented following the product development life cycle. The resources that will be used for this implementation will be as follows: project manager, computer engineers, key stakeholders (i.e. pastor, assistant pastor), community members and career instructor. These resources will be assigned to specific project task identified in the project plan with pre-determined hours allocated. Resources will be required to submit daily timesheets and complete quality check points, ensuring that all tasks are completed per the scope of work. <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">The project budget will not exceed $25K and will be closely monitored utilizing MS Project. All expenditures will require project manager sign off and stakeholder approval. Quotes for all services will be analyzed based on quality, cost and service choosing the best bid. <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 200%;">All project related documents will be stored in on a SharePoint project repository site that will be accessible by the project manager and stakeholders through out and after the project. All documents will follow version procedures ensure that changes are tracked and approved. This site will include scope documents, project plan, resource data, architecture diagrams, quotes, training materials, proposals and maintenance contract plans.